Breaking things down,
then building them better.
I'm Antonio — a bilingual IT professional and self-taught developer with a thing for how systems work under the hood. By day I keep things running at the service desk. Off the clock I'm studying cybersecurity and writing code.
I got into tech the way most self-taught people do — by breaking something and refusing to stop until I understood why. Before IT, I spent nearly a decade as a Certified Court Interpreter in Chicago, navigating high-pressure environments where clarity and accuracy weren't optional. That discipline carried over.
It led to CompTIA certifications, a freelance web dev practice under deltoro.codes, and eventually a service desk role supporting users and systems in corporate environments. Now I'm channeling that same curiosity into cybersecurity and information assurance at Western Governors University.
I believe the best security people are the ones who've sat on both sides — the ones who've built things know how they break. Based in Los Angeles. Bilingual in English and Spanish.
- Triage first-line authentication and access issues in an Okta SSO environment for Public Storage, isolating password, MFA, or app-assignment root cause before escalating with documented findings
- Verify user identity against policy before credential and MFA resets to harden the service desk against social engineering, and remediate endpoints via Tanium across a distributed environment
- Own end-to-end site readiness for 18 locations during a 1,000-site acquisition integration, coordinating network, workstation, and PCI DSS-scoped payment hardware installs
- Manage ServiceNow incident and service-request queues under ITIL-aligned processes, supporting Cisco Meraki and VMware VeloCloud SD-WAN across distributed retail sites
- Build and maintain full-stack web applications for clients using the MERN stack
- Troubleshoot website, hosting, and user-related issues across client projects
- Guide clients through system workflows and create documentation to reduce repeat issues
- Diagnose technical issues independently using documentation and online resources
- Coordinated onboarding/offboarding and system access with IT and HR
- Troubleshot SAP Concur access and user issues in a high-volume corporate environment
- Supported SharePoint, DocuSign, and internal tools across the organization
- Resolved user access and reporting discrepancies in expense management systems
- Provided precise English/Spanish interpretation across criminal, civil, and family court proceedings
- Maintained strict confidentiality, impartiality, and accuracy in high-pressure legal environments
- Facilitated clear communication between Spanish-speaking individuals and the judicial system
- Illinois Supreme Court Certified · Credential #1190 · occasional assignments accepted
Let's talk — whether it's a security role, a freelance project, or just to connect.